All prices and taxes quoted are subject to change
or/and withdrawn prior full payment. Price change
may occur by reason of matters outside our control
which increase the cost of the product or service.
Such factors include currency fluctuations, fuel surcharges,
taxes and airfare increases. Please contact your consultant
for up to date prices.
All requested products are subject to availability
at time of booking. Your booking will not be confirmed
till the confirmations have advised by our travel
and Final Payment
You will be required to pay deposit(s) when booking.
Your consultant will advise you of how much that will
be. All deposits are non-refundable. Final payment
is required at the same time when documents issued.
Some airfares or services must be paid in full at
the time of booking.
< Payments by Credit
Credit card surcharges of 2% for Visa, MasterCard,
3% for diner club, and 3.3% for American express will
apply when paying by credit card. If for any reason
any travel service provider is unable to provide the
services for which you have contracted, your remedy
lies against that provider, and not against us. In
the event that payment has been made to us by credit
card, you agree that you will not seek to charge back
your payment to us.
< Payments by Cheque
Please note that cheque payments (including bank cheques)
require 5 business days to process. If you are paying
by this method you will need to make the payment at
least 5 business days prior to the advised due date.
You agree not to stop payment of the cheque even when
you cancel a booking. You agree that we may apply
the proceeds of the cheque to satisfy any liability
you have to us, including any liability in respect
of cancellation fees, before refunding the balance
to you. You agree to take full responsibility for
all types of penalties from our financial institution
for the dishonour cheque had been paid for.
< Payments by Internet
Please note that internet banking transfer may take
3 business days to process. It is very important to
make the payment at least 3 business days prior to
advised due date. Payment receipt must be e-mail or
fax to your consultant on the transaction date.
All bookings are strictly non-refundable unless otherwise
stated or informed in writing.
Condition of cancellations and refund is strictly
subjected to the terms and conditions of the respective
airlines and/or suppliers. Where a refund is permitted
by the airline and/or supplier, we will refund to
you only when we have received the refund amount from
the relevant airlines and/or supplier.
Cancellation of booking(s) will incur
charges. These charges can be up to 100% of the cost
of the booking, regardless of whether travel has commenced.
Refund application must be submitted in writing at
least 7 days prior to departure OR use of service
date. Once we have received your written notification,
we will cancel your booking and submit to the supplier
for refund request. It may take approximately two
to three months to process a refund. Refund will be
paid to you by Digital Travel company cheque or direct
funding transfer into your nominated bank account.
A minimum administration fee of $75 will
be imposed by Digital Travel. This amount is over
and above the airline and/or suppliers’ refund or
Cash refund is strictly not permitted.
< Changes and Cancellation
Fees and extra charges will apply where a booking
is changed. Fees and extra charges will also apply
when tickets or documents are re-issued. Where we
incur any liability for a cancellation fee or charge
for any booking which you cancel, you agree to indemnify
us for the amount of that fee or charge. An administration
fee of A$75 and above from Digital Travel will apply
on top of the suppliers’ fees.
< Travel insurance
Travel insurance is strongly recommended by the Department
of Foreign Affairs and Trade for all travel. Your
consultant will provide you the detail upon your request.
< Frequent Flyer
Please advise your consultant of your frequent flyer
membership details for inclusion in your booking.
Please check your frequent flyer program for the specific
terms of your membership. We cannot guarantee that
the supplier will credit you with points for your
< Travel Advice and
For travel advices please contact the Department of
Foreign Affairs and Trade or visit their website at
www.smaartraveller.gov.au. You also must ensure that
you are aware of any health requirements for your
travel and ensure that you carry all necessary vaccination
documentation. Please check with your local doctor
or specialist vaccination clinic.
We act as an agent only. Our obligation is to make
travel bookings on your behalf and to arrange relevant
contracts between you and travel service providers.
We have no responsibility for these services nor do
we make or give any warranty or representation regarding
their standard. All bookings are made on your behalf
subject to the terms and conditions and limitations
of liability imposed by these service providers. Your
legal recourse is against the specific provider and
not us. If for any reason, any travel service provider
is unable to provide the services for which you have
contracted your remedy lies against the provider and
not with us.
We do not accept any liability of whatever nature,
whether in contract, tort or otherwise, for the acts,
omissions or default, whether negligent or otherwise,
of third party providers over whom we have no direct
control. Under circumstances where liability cannot
be excluded, such liability is limited to the value
of the purchased travel arrangements. We do not accept
any liability in contract, tort or otherwise for any
injury, damage, loss (including consequential loss),
delay, additional expense or inconvenience caused
directly or indirectly by force majeure or any other
event which is beyond our control and which is not
preventable by reasonable diligence on our part.
< Passports &
It is your responsibility to ensure that you have
valid passports, visas and re-entry permits which
meet the requirements of immigration and other government
authorities. Any fines, penalties, payments or expenditures
incurred as a result of such documents not meeting
the requirements of those authorities will be your
sole responsibility. All travellers must have a valid
passport for international travel and many countries
require at least 6 months validity from the date of
return and some countries require a machine-readable
If you are travelling to the United States please
see https://esta.cbp.dhs.gov for information regarding
compulsory pre-registration for their visa waiver
program. Please note, you may not meet the requirements
of ESTA and may be required to obtain a visa.
< Travel Documents
Travel documents may be subject to certain conditions
and/or restrictions including (without limitation)
being non-refundable, non-date-changeable and subject
to cancellation and/or amendment fees. Travel documents
cannot be transferred to another person to use. All
airline tickets must be issued in the name of the
passport/photo identity holder. An incorrect name
on a booking may result in an inability to use that
booking and the booking being cancelled. An error
in names, dates and timings on your documentation
will be your responsibility if not advised at the
time of booking. It is your responsibility to collect
all travel documents from us prior to travel.
to protect the privacy and confidentiality of any
necessary personal information that you disclose to
Digital Travel while making any reservations through
you that Digital Travel will not give out any of your
personal information obtained from you to any other
service or goods providers unless required by law
and always with your permission.
The types of personal
information we collect from you are information required
for us to facilitate any bookings and or enquiries
that you make through Digital Travel. These personal
information includes but are not limited to the following;
complete name, contact numbers (home, business, fax,
and or mobile), email address, mailing address and
or visa and passport information, credit card information
(number and expiry date) and if required any relevant
information relating to your health and dietary requirements
for when you travel etc.
The information mentioned
above will in general be collected by us either by
in person, through email, telephone, fax, letter or
when you make a booking through our website. Digital
Travel reserves the right to request proof of identity
stated, by disclosing your personal information to
Digital Travel, you agree that we may create a client
database record about you for future use. You also
agree that we may contact you with information about
any services and products that may better facilitate
your travelling requirements.
If any dispute arises in relation to the agreement
between you and us, the laws of Australia will apply.
You irrevocably and unconditionally submit to the
exclusive jurisdiction of the courts of Australia,
and waive any right that you may have to object to
an action being brought in those courts.
Digital Travel will try its best to maintain the accuracy
of the price and product information on all our marketing
materials includes our websites, newspapers, or/and
flyers etc.The Company shall not be liable for any
losses or damages whatsoever, whether in contract,
tort (including negligence), or otherwise arising
from all our marketing materials. Prices on all our
marketing materials must be used as a guide only and
are subject to seasonal variations, human error and
can be withdrawn without notice.