< Prices and taxes
All prices and taxes quoted are subject to change or/and withdrawn prior full payment. Price change may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.

< Availability
All requested products are subject to availability at time of booking. Your booking will not be confirmed till the confirmations have advised by our travel consultant.

< Deposit and Final Payment
You will be required to pay deposit(s) when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable. Final payment is required at the same time when documents issued. Some airfares or services must be paid in full at the time of booking.

< Payments by Credit Card
Credit card surcharges of 2% for Visa, MasterCard, 3% for diner club, and 3.3% for American express will apply when paying by credit card. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against us. In the event that payment has been made to us by credit card, you agree that you will not seek to charge back your payment to us.

< Payments by Cheque
Please note that cheque payments (including bank cheques) require 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the advised due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you. You agree to take full responsibility for all types of penalties from our financial institution for the dishonour cheque had been paid for.

< Payments by Internet banking facilities
Please note that internet banking transfer may take 3 business days to process. It is very important to make the payment at least 3 business days prior to advised due date. Payment receipt must be e-mail or fax to your consultant on the transaction date.

< Refunds
All bookings are strictly non-refundable unless otherwise stated or informed in writing.
Condition of cancellations and refund is strictly subjected to the terms and conditions of the respective airlines and/or suppliers. Where a refund is permitted by the airline and/or supplier, we will refund to you only when we have received the refund amount from the relevant airlines and/or supplier.

Cancellation of booking(s) will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Refund application must be submitted in writing at least 7 days prior to departure OR use of service date. Once we have received your written notification, we will cancel your booking and submit to the supplier for refund request. It may take approximately two to three months to process a refund. Refund will be paid to you by Digital Travel company cheque or direct funding transfer into your nominated bank account.

A minimum administration fee of $75 will be imposed by Digital Travel. This amount is over and above the airline and/or suppliers’ refund or cancellation fees.

Cash refund is strictly not permitted.

< Changes and Cancellation fees
Fees and extra charges will apply where a booking is changed. Fees and extra charges will also apply when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. An administration fee of A$75 and above from Digital Travel will apply on top of the suppliers’ fees.

< Travel insurance
Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all travel. Your consultant will provide you the detail upon your request.

< Frequent Flyer
Please advise your consultant of your frequent flyer membership details for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

< Travel Advice and health
For travel advices please contact the Department of Foreign Affairs and Trade or visit their website at www.smaartraveller.gov.au. You also must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.

< Agency
We act as an agent only. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse is against the specific provider and not us. If for any reason, any travel service provider is unable to provide the services for which you have contracted your remedy lies against the provider and not with us.

< Liability
We do not accept any liability of whatever nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part.

< Passports & Visas
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport.
If you are travelling to the United States please see https://esta.cbp.dhs.gov for information regarding compulsory pre-registration for their visa waiver program. Please note, you may not meet the requirements of ESTA and may be required to obtain a visa.

< Travel Documents
Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. An error in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel.

< Privacy policy
Our privacy policy is premeditated to protect the privacy and confidentiality of any necessary personal information that you disclose to Digital Travel while making any reservations through this site. By having this privacy policy we can assure you that Digital Travel will not give out any of your personal information obtained from you to any other service or goods providers unless required by law and always with your permission.

The types of personal information we collect from you are information required for us to facilitate any bookings and or enquiries that you make through Digital Travel. These personal information includes but are not limited to the following; complete name, contact numbers (home, business, fax, and or mobile), email address, mailing address and or visa and passport information, credit card information (number and expiry date) and if required any relevant information relating to your health and dietary requirements for when you travel etc.

The information mentioned above will in general be collected by us either by in person, through email, telephone, fax, letter or when you make a booking through our website. Digital Travel reserves the right to request proof of identity when required.

Unless otherwise stated, by disclosing your personal information to Digital Travel, you agree that we may create a client database record about you for future use. You also agree that we may contact you with information about any services and products that may better facilitate your travelling requirements.

< Governing Law
If any dispute arises in relation to the agreement between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

< Disclaimer
Digital Travel will try its best to maintain the accuracy of the price and product information on all our marketing materials includes our websites, newspapers, or/and flyers etc.The Company shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from all our marketing materials. Prices on all our marketing materials must be used as a guide only and are subject to seasonal variations, human error and can be withdrawn without notice.

< Brisbane Sunnybank
< Brisbane Fortitude Valley
< Sydney
< Gold Coast
< Melbourne
TEL: 07 33444388 TEL: 07 32523588 TEL: 02 92233399 TEL: 07 56071988
TEL: 03 83766338
booking@digitaltravel.com.au booking@digitaltravel.com.au booking@digitaltravel.com.au
booking@digitaltravel.com.au booking@digitaltravel.com.au
Office Trading Hours (AEST):
Monday to Friday 9:00–17:00
Saturday 9:00–14:00
Sunday closed
Office Trading Hours (AEST):
Monday to Friday
Saturday 10:00–15:00
Sunday closed
Office Trading Hours (AEST):
Monday to Friday
Sunday closed
Office Trading Hours (AEST):
Monday to Friday

Saturday 10:00–15:00
Sunday closed
Office Trading Hours (AEST):
Monday to Friday
Saturday 10:00–15:00
Sunday closed
ABN 15 011 054 685 Licence No:TAG 826
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